Frequently Asked Questions
Everything you need to know about your NUXE beauty experience.
Are NUXE products tested on animals?
No, NUXE does not test its products or ingredients on animals, in compliance with European regulations. We are committed to cruelty-free beauty and utilize alternative testing methods to ensure safety.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can follow your parcel's journey in real-time.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our customer service team to initiate a return and receive a prepaid shipping label.
Are your products suitable for sensitive skin?
Most NUXE products are formulated to be gentle and are dermatologically tested. However, we recommend checking the specific ingredient list on the product page or performing a patch test if you have highly reactive skin.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible financing options.
Do NUXE products contain parabens?
In line with our commitment to natural-origin beauty, the vast majority of our products are formulated without parabens and aim to use the highest percentage of natural ingredients possible.